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Customer Service Advisor – Beauty Brand

Location          : Manchester
Job type          : Full-time (35 hours per week)
Salary              : £18,000 to £20,000 depending on experience

Eldora is one of the leading brands specialising in false eyelashes. We pride ourselves in supplying good quality product, creative product development and excellent customer service.

We are now seeking an experienced Customer Service Assistant to support customers’ needs including promptly responding to enquiries and making product recommendation.

There is an opportunity to grow in the company and to be involved in developing new business ideas focusing on the company’s values on customer satisfaction, creativity and sustainability.

Skills and experience:

  • Previous experience working in a customer service environment
  • Excellent communication skills
  • Dedicated and motivated to deliver exceptional service delivery
  • Knowledge and confidence in using Facebook, Instagram, Twitter messaging
  • Proficiency in Microsoft Office
  • Able to work in a team
  • Positive and enthusiastic attitude

Responsibilities:

  • Attending to enquiries from existing and potential new customers via email, telephone, social media and face-to-face enquiries
  • Following up on delivery where orders have not arrived promptly
  • Understanding product range, identifying market trends, giving feedback to the team and working with the team to develop new products
  • Ad hoc duties as required

Benefits:

  • Competitive salary package and benefits
  • Progression opportunities
  • Free on-site parking
  • Working within a friendly team environment

Warehouse Operative – Beauty Brand

Location          : Manchester
Job type          : Full-time or part-time
Salary              : £8.00 per hour

Eldora is one of the leading brands specialising in false eyelashes. We pride ourselves in supplying good quality product, creative product development and excellent customer service.

We are now seeking an experienced Warehouse Operative to support customers’ needs.

Skills and experience:

  • Able to work fast and accurate to deal with orders
  • Able to work in a team
  • Dedicated and motivated to an excellent standard of work
  • Positive and enthusiastic attitude

Responsibilities:

  • Previous experience preferred
  • Fulfilling online orders
  • Dealing with orders and stock deliveries
  • Packing orders ready for posting
  • Ad hoc duties as required

Benefits:

  • Competitive salary package and benefits
  • Progression opportunities
  • Free on-site parking
  • Working within a friendly team environment

To apply, please send your CV and Cover letter to joinus@eldora.co.uk